So we met with hundreds of individuals who worked at government agencies, from the tax agency, the lands office, utilities company, the agency that's responsible for registering companies, and with each of them, we observed them as they served customers, we documented their processes -- most of them were manual.
Radili smo sa stotinama pojedinaca koji su radili u vladinim agencijama, od porezne uprave, ureda zaduženih za zemljišta, tvrtke za komunalne usluge, agencije odgovorne za registraciju tvrtki, i kod svih smo promatrali kako služe klijentima, bilježili smo njihove procese, većina njih je rađena ručno.