The future state of any single job lies in the answer to a single question: To what extent is that job reducible to frequent, high-volume tasks, and to what extent does it involve tackling novel situations?
Budućnost bilo kojeg posla ovisi o odgovoru na pitanje: Do koje se mjere taj posao može svesti na ponavljajuće zadatke s mnogo podataka, a koliko uključuje rješavanje novonastalih situacija.