His research concluded that people would be satisfied with the judge's rulings, even when the judge ruled against them, if they perceived that they were treated fairly and with dignity and respect.
Njegovo istraživanje je pokazalo da će ljudi biti zadovoljni sa sučevom presudom, čak i kad presudi protiv njih, ako su uvidjeli da su se prema njima ophodili pravedno i s dostojanstvom i poštenjem.