(Laughter) Disagreeable givers are the most undervalued people in our organizations, because they're the ones who give the critical feedback that no one wants to hear but everyone needs to hear.
(Smijeh) Neprijazni davatelji su najpodcjenjeniji ljudi u organizacijama, jer daju kritički povratnu informaciju, ono što nitko ne želi, ali bi svatko trebao čuti.