I am writing to you today concerning a billing anomaly on my Hugging Face account, registered under the username SirComptable.
Approximately one week ago, on july 31, I attempted to add a payment method to my account to subscribe to your Inference Endpoints services. The transaction was declined by your system.
However, I have noticed on my bank statement that two debits of $10 US each were made by Hugging Face during that same period, despite the transaction being rejected. As of today, more than 2 weeks after the incident, these two amounts are still pending and have not been refunded to my account.
Also on august 14, my transaction was declined but I have noticed on my bank account statement that a debit of 10$ was made by Hugging Face**.**
I understand that these may be temporary pre-authorizations to verify the card’s validity. Nevertheless, the time taken to release these funds seems unusually long, especially since the final transaction failed.